Hi, I’m Lou, I help businesses run smoother, teams work better, and processes make sense. I’ve spent years building operations, HR, and People Ops functions from the ground up, streamlining workflows, and mentoring teams — all while keeping things practical and human.

I’ve worked across multiple industries, including education, IT, health care, mortgage services, retail and manufacturing.  My experience extends across startups, small–medium businesses, and well-established companies,  variously based in the US, Singapore, Australia and the Philippines. My roles have encompassed business operations, HR, full-cycle recruitment and onboarding, leadership of on-site and offshore teams, management and/or coordination of day-to-day operations, office administration, events, and training. I like to think of it as making the complicated simple — and yes, usually fueled by coffee ☕.

My Approach

I focus on what actually works. That means:

• Operations first – I streamline processes, organize workflows, and make sure things run efficiently.

• People second – I build and mentor teams, support employees, and set up clear performance frameworks.

• Systems that stick – I create practical solutions that teams can actually use, not just shiny processes that sit on a shelf.

• Human touch – Operations and HR aren’t just about rules; they’re about helping people do their jobs better.

Career Highlights

Here are some ways I’ve helped teams and businesses succeed throughout my career:

• Built and improved HR and operational processes for startups, SMEs, and established companies.

• Supported hiring, onboarding, and team coordination across multiple industries and countries.

• Streamlined day-to-day operations so leaders could focus on priorities, not fire-fighting.

• Managed diverse teams, student programs, and administrative functions to keep everything running smoothly.

• Created practical workflows and systems to improve efficiency, reduce errors, and save time.

Why I Do This

I’ve always enjoyed taking something messy and making it work. Helping a team find its rhythm, clearing up confusing processes, and watching things run smoothly gives me energy — almost as much as my morning coffee ☕.

Whether it’s setting up structure where there isn’t one, improving day-to-day operations, or supporting teams through growth and change, I aim to make work better for everyone involved.